All articles

What to do if you’ve been chargedUpdated a day ago

  • Check your delivery carrier – let us know which company delivered (or is holding) your package.

  • Have you already paid the fee?

    • If yes: You shouldn’t have been charged. Please get in touch with the carrier and explain that the parcel was sent under IOSS. If you have a receipt or any correspondence, share it with us and we’ll help chase it up.

    • If no: Brilliant – there’s nothing due. Please share the carrier’s name (and contact details if you have them) so we can make sure everything runs smoothly.

Was this article helpful?
Yes
No